Metro Madrid

How to make an appointment

• Select “Nueva Tarjeta”
• When the pop-up appears regarding data protection “Información sobre Protección de Datos,” click “Cerrar”
• Validate your Identification
  • Where it says “Tipo de Documento” - choose “Pasaporte”
  • Where it says “Código ISO” select USA or your country’s code (Note:  the listing for the USA is found with countries beginning alphabetically with the letter E)
  • “Correo electrónico”- enter your email
  • Phone number is not required
• Selecciona si deseas una cita individual o múltiple:  Select  if you want one appointment or multiple
  • Select “Individual”
• There are several options to selecting the appointment.  It is suggested to select by date
  • Select “Iniciar busqueda por fecha”
• A pop up box will appear.  Open the “fecha” calendar and select the date you would like to go to the metro office.  You can only select 1 month in advance.
  • After you select the date, open the dropdown “Selecciona una oficina” – Select an Office
  • Atocha and Sol are the most centrally located (metro and train stations)
  • Click “Buscar Cita Previa” – Search appointment availability
  • Pay attention to the date at the top of the list
  • Appointments are every 10 minutes, choose a convenient time
  • Scroll to the bottom and select “Confirmar selección” – confirm selection
• On the next screen, the “Datos de la cita” – appointment details will appear.  The date, time, and location, along with a map of where the station is located
  • Scroll to the bottom and select “Confirmar cita” – confirm appointment
• “Guardar resguardo de cita” – Save your confirmation receipt. You should also receive an email. 
  • The TTP card will cost 4€ plus the amount for the monthly pass.